Latest version: 3.00.0378, released 12th Dec 2011

The free/trial version of E-Rkive contains the following restrictions:

• A screen pops up every time you open E-Rkive
• Maximum Database size is preset to 80MB.
• Maximum Archive size is preset to 800MB
• Only 1 new Archive and 1 Archive from an earlier version of E-Rkive can be loaded at one time
• Only 1 Archive Task and 1 Clean-Up Task can be saved at a time
• Only 1 Archiving Session can be saved at a time

To gain access to the FREE VERSION you must register on our website to obtain a FREE serial number.  The FREE version has the following features:

• The screen that pops up every time you open E-Rkive disappears
• You have access to advanced support tools (see below)

Advanced Support Tools (FREE and purchased versions only)

Error Messaging and Reporting System

Although we would hope that error messages do not appear often they are an integral part of software applications.  Whilst we can test as much as we like the true test of software is when it is installed in many different computers with different configurations/specifications, also, in different versions of Windows including language packs.  Also, as E-Rkive spends alot of its time talking with Microsoft Outlook, errors in E-Rkive might actually be a hidden problem in Outlook that our application cannot solve (ie: a corrupt pst file).

If you receive an error message, you will notice a link in the bottom left corner of the message that says "Send Report".  If you click this link, full details of the error message (not visible to you) are logged in our Errors database on our servers.  If a "resolution" is already documented for the error you have received you will receive a response advising further information about the error.  If there is no resolution available you will receive a message to say the error was logged successfully.  If you see this message you can be sure that we have been immediately advised of the error, there is no need for further action by you.

Sending errors manually (available in ALL versions)

If you cannot see the "Send Report" link on the message, or do not wish to use the automated reporting method described above, you can send the error details manually.  On the other side of the message there is a link called "More Info".  Click this link to see an encrypted version of the full error message.  Click the "Copy" button which copies the message to the clipboard.  Go to our Contact Us page and paste the contents into the body of the message and send to us.

It is very important that you send the details of the errors described above and not just a screenshot of the error message.  By sending the details of the error we have all the basic information we need to know what happened.  It may be necessary to ask further questions to fully understand how the error occurred.

When you log errors that have no resolution you can be sure that we will be in touch with you within 2 business days.